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Online Mediating Resources

 

Training:

Pouring a Little Psychological Water on Online Dispute Resolution, by Jean Sternlight

Online Dispute Resolution: Stinky, Repugnant, or Drab, by Robert Condlin

What Dinosaurs Can Teach Lawyers about How to Avoid Extinction in the ADR Evolution, by Elayne E. Greenberg and Noam Ebner
CREK Training

Caseload Manager Demo

Getting Started:

Practice Set-up, article by David Smith

Practical Set-up with Zoom, article by Clare Fowler

Alternatives to Zoom, article by LifeHacker

Online Mediation Guidelines, by MediateBC

What Software should I use for each process? OnlineProcess
Sample Business Plan MPNE Support System

 

Security

LastPass

DashLane
 

Here are some recommended resources on video conferencing and ADR:

AAA-ICDR® Virtual Hearing Guide for Arbitrators and Parties Utilizing ZOOM https://go.adr.org/rs/294-SFS-516/images/AAA269_AAA%20Virtual%20Hearing%20Guide%20for%20Arbitrators%20and%20Parties%20Utilizing%20Zoom.pdf

FREQUENTLY ASKED QUESTIONS ABOUT VIDEOCONFERENCING FOR ARBITRATORS. National Academy of Arbitrators https://naarb.org/wp-content/uploads/2020/04/FAQs-on-Video-Hearings-March-30-2020.pdf

HOW TO INCORPORATE VIDEOCONFERENCING INTO YOUR ARBITRATION PRACTICE https://naarb.org/wp-content/uploads/2020/03/VideoconferencingProcedures.pdf

FMCS. VIDEO ARBITRATION: A GUIDE FOR LABOR AND MANAGEMENT ADVOCATES https://www.fmcs.gov/wp-content/uploads/2020/04/Guide-to-video-arb-final2-4-13-20.pdf

CPR’s Annotated Model Procedural Order for Remote Video Arbitration Proceedings https://www.cpradr.org/resource-center/protocols-guidelines/model-procedure-order-remote-video-arbitration-proceedings

Draft Procedural Order to Govern Virtual Arbitration Proceedings by R.F. Ziegler https://www.transnational-dispute-management.com/journal-advance-publication-article.asp?key=1814

Guidance Note on Remote Dispute Resolution Proceedings. Chartered Institute of Arbitration https://www.ciarb.org/media/8967/remote-hearings-guidance-note.pdf

Seoul Protocol on Video Conferencing in International Arbitration1 https://globalarbitrationreview.com/digital_assets/9eb818a3-7fff-4faa-aad3-3e4799a39291/Seoul-Protocol-on-Video-Conference-in-International-Arbitration

 

 

Process:

Zoom settings, Standard Settings list

Zoom Standards, FDRIO by Julie Gill and Cathryn Paul

Sample Ground Rules, article discussing online confidentiality

Online Etiquette, article by the NY Times

 

Download Complete Mediation Agreement, by Roger Moss

Download AgreementCreation.pdf
Download VideoConferencingConfidentialityAgreement.docx

Download AgreementChecklist

After mediation, many send the agreement via DropBox or Caseload Manager for clients to review and sign.

 

Payment:

Many mediators are still charging for online mediations with the same hourly rate. Some have set-up new processes, such as charging per conversation, which might only last 20 minutes with each party.

Payment options are Paypal.me, Zelle, Venmo, and Square. Set-up an account and send clients the link to pay.

 

Teaching and Presenting:

Best Practices for Online Teaching, Webinar produced by Mitchell Hamline

Teaching Online, article by Noam Ebner

 

Software

Caseload Manager: Case management system produced by mediate.com

CREK: case management system, designed by Colin Rule

MODRIA: court/large scale case management

Zoom: video-conferencing software

MODRON: video and text software

MS Teams: allows for video and chat meetings, with assignments, no breakout rooms

Webex: video-conferencing software
 

Neutral Rosters/Career:

netneutrals.com

resolver.co.uk

esports adr

kleros.io

EEOC online mediator roster

BBB online mediator roster

mediation.org

aaamediation.org--they send cases to the affiliate mediator panel

fairclaims.com

fairshake.com