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Online Mediating Resources

Training       Getting Started    Security   Scheduling   Meeting     Invoicing   Signing   Teaching    Platforms    Arbitration   Career

 

Training:

Pouring a Little Psychological Water on Online Dispute Resolution, by Jean Sternlight

Online Dispute Resolution: Stinky, Repugnant, or Drab, by Robert Condlin

What Dinosaurs Can Teach Lawyers about How to Avoid Extinction in the ADR Evolution, by Elayne E. Greenberg and Noam Ebner
CREK Training

Caseload Manager Demo

How to Mediate Online: Workplace, Property, and eCommerce

How to Mediate Online: Divorce and Family

 

Getting Started:

Practice Set-up, article by David Smith

Practical Set-up with Zoom, article by Clare Fowler

Alternatives to Zoom, article by LifeHacker

Online Mediation Guidelines, by MediateBC

Sample Business Plan MPNE Support System

 

Security

LastPass

DashLane


Process and Platforms:

Zoom settings, Standard Settings list

Zoom Standards, FDRIO by Julie Gill and Cathryn Paul

Sample Ground Rules, article discussing online confidentiality

Online Etiquette, article by the NY Times

What Software should I use for each process? OnlineProcess

 

Scheduling

Caseload Manager allows mediators to keep track of their calendar.

Simplybook.me connects with your online calendar, and reserves time. 

Calendly allows clients to see your availability.

Acuity is easy scheduling software.

Resolve Disputes Online is a case management and scheduling software, video conferencing, asynchronous communication, schedule appointments, and digitally sign PDFs.

Download Complete Mediation Agreement, by Roger Moss

Download AgreementCreation.pdf

Download VideoConferencingConfidentialityAgreement.docx

Download AgreementChecklist

Resolve Disputes Online is a case management and scheduling software, video conferencing, asynchronous communication, schedule appointments, and digitally sign PDFs.

 

To sign an agreement, you may send the agreement via DropBox or Caseload Manager for clients to review and sign.
You may also give clients remote control in Zoom for them to sign during the mediation, then send the signed Confidentiality Agreement or Mediated Agreement via Zoom Chat>Files.

 

Payment:

Many mediators are still charging for online mediations with the same hourly rate. Some have set-up new processes, such as charging per conversation, which might only last 20 minutes with each party.

Payment options are Paypal.me and Square. Set-up an account and send clients the link to pay. Consider: money receipt fee, limits on the amount of payment you can receive in a day, and if the program can be linked with your business account or if you need a personal account. 

Some systems, such as simplybook.me, also accept payment at the time of booking.

LawPay is designed to track payments for firms.

 

Teaching and Presenting:

Best Practices for Online Teaching, Webinar produced by Mitchell Hamline

Teaching Online, article by Noam Ebner

As of 10/19/20 Zoom has Immersive scenes, which allow teachers to easily model their Zoom room to mimic a classroom setting.

 

Software

Caseload Manager: Case management system produced by mediate.com

CREK: case management system, designed by Colin Rule

MODRIA: court/large scale case management

Zoom: video-conferencing software

Resolve Disputes Online is a case management and scheduling software, video conferencing, asynchronous communication, schedule appointments, and digitally sign PDFs.

MODRON: video and text software

MS Teams: allows for video and chat meetings, with assignments, no breakout rooms

Webex: video-conferencing software
 

Online Arbitration:



AAA-ICDR® Virtual Hearing Guide for Arbitrators and Parties Utilizing ZOOM

FREQUENTLY ASKED QUESTIONS ABOUT VIDEOCONFERENCING FOR ARBITRATORS

HOW TO INCORPORATE VIDEOCONFERENCING INTO YOUR ARBITRATION PRACTICE 

FMCS. VIDEO ARBITRATION: A GUIDE FOR LABOR AND MANAGEMENT ADVOCATES 

CPR’s Annotated Model Procedural Order for Remote Video Arbitration Proceedings 

Draft Procedural Order to Govern Virtual Arbitration Proceedings by R.F. Ziegler 

Guidance Note on Remote Dispute Resolution Proceedings. Chartered Institute of Arbitration

Seoul Protocol on Video Conferencing in International Arbitration

 

 

Neutral Rosters/Career:

netneutrals.com

resolver.co.uk

esports adr

kleros.io

EEOC online mediator roster

BBB online mediator roster

mediation.org

aaamediation.org--they send cases to the affiliate mediator panel

fairclaims.com

fairshake.com